Front Desk Receptionist
Position Summary
This is entry-level work related to the Authority’s administrative and housing management functions. The incumbent is responsible for assisting the administrative and housing management staff with fielding telephone calls and office visitors as well as assisting with intake functions and work order requests. Reporting to the Director of Housing, this position is responsible for providing the first line of response for all callers and visitors as well as assisting with the work order and applications process. The employment application is available online at www.tuscaloosahousing.org, then navigate to the Job Opportunities section. Please submit all inquiries and/or application documents to Human Resources via email at [email protected].
Major Responsibilities
The statements contained below reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skills typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
Responsible for general customer service in the Authority’s Central Office as well as assisting with the intake process for public housing, Section-8, and other programs operated by the agency.
Answers incoming telephone calls and routes calls to appropriate personnel. Takes detailed
Messages, as needed.
Greets all visiting applicants, residents, participants, vendors, contractors or other persons. Fields questions and notifies other staff, as applicable.
Receives and processes incoming mail.
Distributes applications for housing under Authority programs including public housing, Section-8, and any other programs operated by the agency or its affiliates.
Provides support, as needed. To AMP staff, including housing maintenance staff.
Represents the Authority on a daily basis in accordance with established policies and procedures.